By Rebecca Burn-Callander
Robotics and artificial intelligence (AI) specialist Dmitry Aksenov has been working on building computers that “think like human beings” since he was 10 years old. “It is my passion,” he said.
Mr Aksenov, now 21 years old, founded technology company London Brand Management in 2011. The company provides an AI service for big brands who want to outsource customer or staff interactions to computers. Customers send questions in to LBM’s system (nicknamed “The Brain” by developers) via email or text and it responds within five seconds.
This technology is currently being used by BMW to field questions about its new electric car, the i3. BMW UK marketing director Chris Brownridge has found the system uncannily human in its responses.