Cashless not so good? Stallholders seek refund from Hobart City Council over cashless system failures

The Mercury | January 4, 2016

STALLHOLDERS are demanding a full refund of the 10 per cent levy charged by Hobart City Council for Taste of Tasmania transactions.

They say widespread failures in the cashless transaction system have cost them thousands of dollars.

An explosive five-page open letter signed by 38 stallholders outlines a litany of errors attached to the use of the Commonwealth Bank Albert hardware system and software providers Black Label Solutions and Surefire Systems Pty Ltd.

The letter was delivered to the Hobart City Council acting mayor Ron Christie, Premier and Tourism Minister Will Hodgman, Local Government Minister Peter Gutwein and State Growth Minister Matthew Groom yesterday.

Led by Barringwood Estate owner Neville Bagot, stallholders cited numerous and widespread discrepancies that ranged from $1200 to $4500 between transactions and settlements.

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